Refund Policy

Summary

Plans are digital and start as soon as you send your trip details, so timing matters. This policy explains when a refund is available and how to request one.

This policy applies to every order. It does not reduce any rights you have under the mandatory consumer law of your country.

Before your plan is delivered

• Full refund if you cancel before we deliver your plan.
• Request it with your order number by replying to your order email or writing to support@travelchinahome.com.

After your plan is delivered

• Completed planning work is not refundable.
• If the plan does not match the details you gave us, we correct it free of charge within 7 days of delivery.
• If we cannot correct a material error, we refund the affected part or the full amount.

Video sessions

• Unused sessions can be refunded if you cancel at least 24 hours before the booked session.
• No-shows are not refundable, but we reschedule once where capacity allows.
• If we cannot answer within 10 minutes during service hours, the session does not count against your limit and can be rebooked or refunded.
• A network failure on your side is not a service failure and is not refundable.

If we cannot deliver

If we cannot deliver the service at all, you receive a full refund of the amount you paid.

How refunds are paid

Refunds are returned to the original payment method through Waffo, normally within 5–10 business days after approval. Your card issuer or bank may need additional time.

We cannot refund to a different card, account or currency.

Chargebacks

Please contact us before opening a chargeback — most issues are solved faster by email. Waffo handles chargebacks as merchant of record and may ask us for delivery evidence.

Contact

Email support@travelchinahome.com with your order number. We reply within one business day, 08:00–22:00 Beijing time.