Chinese address card
Your hotel’s name and address in Chinese. Show it to any driver — no pronunciation needed.
Remote Arrival Assist
Land in China with a real human on video.
From immigration to the taxi queue to your hotel check-in — we’re on the call with you, on the app you already use. No tour package, nothing to install.
Add-on to your trip plan — from +$20
Not sold on its own. It’s an add-on to your trip plan ($10 + $5/day): +$20 airport · +$50 day 1 · +$100 whole trip.
We’ll ask for your flight and hotel after checkout. Flight delayed? We move your session for free · No third-party fees collected by us.
9:41 Live5G
Li
Li · Beijing · Arrival Assist
Li: Take the official taxi queue on your left. I'll tell the driver your hotel in Chinese.
Sample address card
北京饭店
北京市东城区东长安街33号
Show this to any driverTCH
Real humanLive videoNo app needed08:00–22:00 Beijing timeEvery airport in China
Why this is different
Why this is different
Other China travel sites send you a PDF. We get on a video call with you the moment you land.
| Travel blogs & guides | Traditional tour operators | Online consultation sites | Remote Arrival Assist | |
|---|---|---|---|---|
| A real person when you land | No | Only with a tour | No — async messages only | Yes — live video |
| Do you need to buy a tour? | No | Yes ($1,000+) | No | No |
| How they respond | Article / PDF | Offline guide | Async messages | Live video + language help |
| Cities covered | — | Limited | — | Every airport in China |
| Price | Free / low | $1,000+ tour | Paid consultation | +$20 / +$50 / +$100 add-on |
| App to install | — | — | — | None |
Planning is the easy half — plenty of sites will sell you an itinerary.
Landing is the hard half — and almost nobody is there for it. That’s why we added video as an add-on to the plan, not as a second product you have to buy separately.
No other China travel site puts a human on a video call with you at the moment you land. That’s the whole idea.
The 60-minute problem
What actually goes wrong in the first hour
Not “China is hard”. These eight specific things, usually in this order:
- 01Immigration and customs forms you can’t read
- 02The baggage carousel is in Chinese, and your bag isn’t on it
- 03Your eSIM didn’t activate — you have no data
- 04Airport Wi-Fi wants a Chinese phone number
- 05Alipay / WeChat Pay refuses your card on the first try
- 06ATM and currency exchange queues, unclear limits
- 07Three taxi lanes, no English, and a “special price” driver
- 08Hotel reception can’t find your booking under your passport name
We handle all eight, on the call, in order.
On the call
What happens on the call
A typical landing. The pace is yours — red-eye, delayed, travelling with kids, we move when you move.
| Time | Stage | What we do |
|---|---|---|
| Before you fly | Prep | We confirm your flight, terminal and hotel, then send your Landing Kit |
| 00:00 | You land | We’re already on standby for your slot |
| 0–10 min | Immigration | Forms, fingerprint queue, which lane to take |
| 10–20 min | Baggage | Carousel number, missing-luggage desk if needed |
| 20–30 min | Connectivity | eSIM activation, airport Wi-Fi, roaming fallback |
| 30–45 min | Payment | Alipay / WeChat Pay binding, cash and ATM basics |
| 45–60 min | Transport | Official taxi queue, Airport Express or metro — we read your address to the driver in Chinese |
| 60 min+ | Hotel | Check-in communication, room issues, deposit questions |
Landing Kit
Your Landing Kit (sent before you fly)
Everything below arrives before you board, so the first hour isn’t spent downloading things.
Phrase card
Taxi, directions, payment, allergies and “please write it down”. Copyable and printable.
Offline arrival PDF
The full arrival walkthrough. Opens with no internet — your fallback if data fails.
Live video session
30–60 minutes with a real person, on the app you already use.
Text support after
Follow-up messages after the call, so the next 24 hours aren’t on you alone.
Sample
北京饭店
北京市东城区东长安街33号
Show this to any driver · TravelChinaHome
We advise. We guide. We don’t book, don’t collect payments, and don’t do sightseeing commentary.
Add-ons
Three ways to have a person with you
Video is always added to a trip plan. It isn’t sold on its own.
Airport video
+$20On landing day, at the airport: immigration → luggage → eSIM → payment → official taxi queue and pickup.
Fixed 30 minutes, used in one session.
Day 1 video
+$50Your whole first day: airport + transport + check-in + the day’s directions, ordering and ticket conversations.
On call: start 08:00–22:00, up to 30 minutes per call, up to 5 calls that day.
Whole trip video
+$100The same scope, extended to every day of your trip.
On call: start 08:00–22:00, up to 30 minutes per call, up to 3 calls a day and 20 calls for the whole trip.
7-day example: plan $45 → airport $65 · day 1 $95 · whole trip $145.
1. Service hours
08:00–22:00 Beijing time (GMT+8). Messages outside these hours are handled the next morning.
2. Pick-up
You start the call. We don’t promise instant pick-up; we aim to answer within 10 minutes.
3. Length
Each call runs up to 30 minutes. Longer issues can be split across calls.
4. Limits
Day 1: up to 5 calls on that day. Whole trip: up to 3 calls a day, 20 calls for the whole trip.
5. What calls cover
Landing, transport and communication help: directions, taxis, ordering food, tickets, talking to staff.
6. What they don’t
No sightseeing commentary, and we don’t book or pay for anything.
7. Connection
Calls need your connection. If you’re offline we switch to SMS or voice. No signal isn’t a service failure.
8. Fair use
Obvious misuse (harassment, non-travel requests) may be ended with a written note.
No third-party fees — you pay drivers, tickets and meals directly.
Flight delayed? Free move once.
Coverage
Every commercial airport in China
Remote guidance isn’t limited by where we have staff. If planes land there, we can guide you through it.
PEK / PKX BeijingPVG / SHA ShanghaiCAN GuangzhouTFU / CTU ChengduXIY Xi’anHGH HangzhouSZX ShenzhenKMG KunmingCKG ChongqingXMN XiamenTAO QingdaoSHE ShenyangDLC DalianHAK HaikouSYX SanyaKWL Guilin
Flying somewhere else? Tell us your airport after checkout — if planes land there, we can guide you.
Before you fly
What you need (three things)
1
A working data connection
Set up an eSIM or roaming before you fly.
2
A video app you already use
WhatsApp first, WeChat or FaceTime as backup, plain voice as last resort. Nothing to install.
3
Your flight number & hotel address
We turn them into your Chinese address card before you land.
Need a data plan? Compare eSIM and roaming options.
Fallback
What if I have no internet?
Your offline PDF works with no signal. Connect to airport Wi-Fi, or message us — we switch to SMS or voice. Because the service depends on your connection, a network failure on your side isn’t treated as a service failure (see Service Policy).
Read the Service PolicyFAQ
Everything you might ask on the plane.
How much is the video?
+$20 for 30 minutes at the airport, +$50 for on-call video on your first day, +$100 for on-call video for your whole trip. It’s added to your trip plan ($10 + $5 per day).
Can I buy the video on its own?
No — it’s an add-on to the plan. That’s deliberate: the plan is how we know your flight, your hotel and your pace.
What does “on call” mean exactly?
You start a call when you need one, 08:00–22:00 Beijing time. We don’t promise instant pick-up — we aim to answer within 10 minutes, and each call runs up to 30 minutes. Day 1: up to 5 calls on that day. Whole trip: up to 3 calls a day, 20 calls for the whole trip.
What can I use a call for?
Landing, transport and communication help — directions, taxis, ordering food, tickets, talking to staff. No sightseeing commentary, and we don’t book or pay for anything.
What happens if I hit the limit?
We’ll tell you on the call and help you finish the task another way. The limit is in our Service Policy so there are no surprises.
How do you know my flight?
After checkout you fill a private form — flight number, terminal, landing time and hotel.
Do I need to install anything?
No. WhatsApp, WeChat or FaceTime — your choice.
What if my flight is delayed?
We move your airport session once, free.
What if I land with no internet?
Use the offline PDF we sent, connect to airport Wi-Fi, or fall back to SMS/voice. Calls need your connection — no signal isn’t a service failure. See our Service Policy.
Do you book or pay for my taxi?
No. We guide you to the official queue and read your address to the driver. You pay the driver directly.
Can you talk to the driver or hotel staff?
Yes — that’s most of the value. We read your address, destination and requests in Chinese.
Can I get a refund?
Full refund before your plan is delivered; after delivery, cancellations and no-shows follow our Service Policy.
Do you record the call or keep my data?
No recording. We keep only what’s needed to deliver the session. See our Privacy Policy.
You’ll be tired, offline, and surrounded by Chinese. Let’s not do that alone.
From +$20 · Every airport in China · Added to your trip plan